Support Systems And Processes For Businesses
In business , a lot goes into the planning and execution of business plans as well as the day to day running of multi-billion and multi million pound companies. Whilst many businesses have support systems , many lack emergency procedures if these systems fail or if they come under cyber attack. In this article we will look at what can be done to help improve and mitigate this issue overall.
Basic Levels Of Support
Whenever you are providing a product , service or type of supply to anyone as a business , it is essential that there are at least some basic levels of support in place. This is because it is likely in most instances that at some point your product or service may have an issue and a customer may want some form of feedback or support in order to resolve that issue.
Therefore having customer support is a key factor to take into consideration. Often this can be done via email or you can employ someone to respond to emails or calls if you lack the time needed in order to complete this task effectively.
When these basic levels of support falter or fail it is important to have some form of backup in place to ensure that customers can continue receiving support. A great way of doing this is setting up backup servers as well as having other staff to use should existing staff be ill or on holiday.
Why Do Support Systems And Processes Matter?
There are a number of reasons as to why support systems and processes matter overall. One of the main reasons that support systems matter so much is that without them a business would likely falter and eventually fail. Therefore it is important that there are procedures and policies in place to prevent this from happening.
An example of a business that has less than adequate support systems in place is retailing giant John Lewis. John Lewis as a company has seen a significant drop in consumer trust as well as customer satisfaction levels.
This has come about as a result of having a disjointed customer service support network as well as poor aftercare. This has become an issue over the past few years as John Lewis simply lacks the expertise to keep up with overall demand for support and customer services. The businesses move to outsource the customer service is likely to have been damaging as John Lewis has traditionally been held in high regard for their overall customer support and warranties/aftercare that they can provide.
Mitigating Risks And Protecting Business
Mitigating risk overall and protecting business is key for businesses to succeed in their chosen field overall. This is because failure to identify and mitigate risk can lead to severe repercussions for the business overall.
One of the biggest risks that currently faces businesses and large organisations is the risk of cyber attack. A cyber attack is when a businesses systems and computers are maliciously infected or attacked by someone with vast computing expertise. This can have serious consequences and lead to the shutting down of websites , servers and leaking of people’s data.
In order to ensure that businesses can operate safely and effectively it is essential that they are able to mitigate risk and also protect their businesses from these types of attacks.
One of the best ways in which this can be done is by investing in cyber security and ensuring that systems are well protected. Failing this , having procedures in place for when IT systems go offline is another excellent way in which businesses can better prepare themselves overall for emergencies.